Complaint Handling Training
Complaints are a typical occurrence in every firm. Customers always expect exceptional services and value for their money. One of the most crucial parts of providing good customer service is effective complaint handling. Complaints can either make or break a company. Customers have the freedom to discredit and air the difficulties they experienced. On the brighter side, clients who bring forward complains provide room for improvement and providing exceptional services.
Proper complaint handling is a means of retaining loyal customers. Our training aims at assisting customer care agents in handling complaints successfully. The training is also tailor made on how to effectively deal with problematic clients. It is crucial to ensure that customer care agents are competent enough to deal with clients for the sake of company improvement and problem solving.
In summary, our complaint handling training is centered on:
- Pointing out potential hitches that could lead to complaints
- Effectively address complaints
- Customer satisfaction
Duration: 2 hours
Number of participants: up to 100Pax
Virtual training platform: Zoom (other options available)
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