Members Care & Customer Care Training

Members care training is a one-of-a-kind training that provides you with the conceptual and theological frameworks to actively care for cross cultural employees working in a volunteer setting, an NGO or a mission. Members or employees are subjected to constant barrage of life stressors that can have a detrimental effect on their health and ability to carry out their day-to-day vocation.

Unlike such employees, the majority of us have support systems to run to in stressful times. We have adequate resources and support to help us recharge when we run out of motivation. Member care therefore serves the purpose of actively providing support to the members of an organization or  employees. Member care seeks to enable them gain endurance and survival skills through hardships. The care is delivered through providing the necessary resources they may need to make them more resilient.

Our training specifically aims at:

  • Training employees before, during and after their mission
  • Sensitizing the importance of member care in organizations
  • Getting into the depths of aspects of member care
  • Training and preparing the employees on cross cultural interaction

Customer care training

Customer care training on the other hand is the process of educating and re-skilling customer service personnel. The training aims at enhancing the levels of support they offer to customers so as to boost their satisfaction. Customer care training is a never ending learning and developmental process.

Our training majorly focuses on:

  • Emotional intelligence
  • Communication skills

Customer care personnel with these skills not only create better customer care relationships but also makes for a loyal customer base. Customers will always refer you to other clients when they get excellent service.

Duration: 2 hours

Number of participants: up to 100Pax

Virtual training platform: Zoom (other options available)

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