Telephone skills training

With tailored telephone sales and service skills training for your organization, you can improve customer service and sales, as well as employee engagement. Our telephone skills training is tailored to your specific business demands and objectives. Whatever issues your call center agents are having, we’ll identify them and create personalized training for your personnel to help you improve customer service and, as a result, revenue.

Our programs on call telephone skills help your employees grow professionally and personally. We’ll work with them to improve their listening and questioning abilities, as well as their phone etiquette, so they can provide exceptional customer service on every call.

The following highlights the components of our training program in summary:

  • Empathy training
  • Telephone etiquette
  • Creating a good impression
  • Empathy training
  • Questioning
  • Placing calls on hold and effective call transfers

Duration: 2 hours

Number of participants: up to 100Pax

Virtual training platform: Zoom (other options available)

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