Problem Solving Skills

We often find ourselves in extremely complex or difficult situations, especially at the work place. In such situations, creative and decisive problem solving skills are so much desired.

This problem-solving course at Eagles Management will provide you with the knowledge, organizing methods, ways to conduct research, identifying options to achieve accurate decision-making and problem solving. Tools and techniques to be better at solving problems effectively and efficiently.

Target Audience:
This course is customized for all professionals who want to acquire a methodical and professional approach to solving problems, issues and challenges at the work place.

By the end of this session, participants should be able to:
•Apply a creative problem-solving process to solving problems
•Identify types of information to gather and key questions to ask in problem solving
•Identify the importance of defining a problem correctly
•Understand problem solving tools
•Evaluate potential solutions against criteria and perform a final analysis to select a solution
•Understand how to identify tasks and resources necessary to implement solutions
•Implement solutions and continue to identify improvements.
•Gain an insight into the golden rules of successful problem solving
•Discover methods for solving a problem in an efficient and effective way
•Master an elegant approach to facilitating a problem solving meeting

Course Outline
Module I: Introduction to Problem solving
•What is a problem?
•Key concepts in problem solving
•Why problem solving skills are important
•Rules of problem solving

Module II: Introduction to critical thinking
•What is critical thinking?
•Importance of critical thinking in problem solving
•Factors that affect critical thinking

Module III: The problem solving process
•The problem solving cycle
•Steps and tools of problem solving
•Solving problems the right way
•Understanding your own problem solving style

Module IV: Analyzing solutions towards decision making
•Criteria of analyzing solutions
•Differentiating between wants and needs
•Solving problems the right way
•Paired comparison analysis

Our Approach:
Apart from one on one session with our trainers, this course will include;
•Small group discussion sessions
•Role plays and stimulations
•Written and presentation assignments and,
•Question and answer sessions.

Duration: 2 hours

Number of participants: up to 100Pax

Virtual training platform: Zoom (other options available)

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